DAIHATSU DIESEL (EUROPE) LIMITED.
PARTS SALES DEPT.

MATSUDA KIYOSHI

At first, I belonged to after sales technical dept. I was mainly in charge of arranging the parts for repairing work with engineer and those were always urgent. Sometimes I was scolded by customers, but after repairing engines I was satisfied by the words 'Thank you' from the customers Now I realized it is important to do my best for the customer's requirement.
After moving to local company in U.S.A, I was in charge of parts sales. Even though there were various types of customers, I was happy when I made good relationship and got the order.
When I visited the customer in the republic of Chile, They could not speak English, so I tried to speak Spanish with using the dictionary at the meeting. We talk each other about private things in the dinner after the meeting. It was very impressive. I think it is more important than the language to let the customer understand what I would like to say. Parts sales is usually required the cheaper price and short delivery time, but I would also like to pay more attention to communication and high quality service.

DAIHATSU DIESEL (EUROPE) LIMITED.
ENGINE SALES DEPT.

OCHIAI KATSUNOBU

After joined the company, I moved to Tokyo office and then, local company in London from the head office.
I have been in charge of marine engine sales which is our core business. Before working I could not know about the details of vessel because I grew up in the mountain. One day I visited a vessel for greeting to the engineer. When I got off the vessel, the vessel has already left the port... I had to stay in the vessel for 3 nights during sailing.
I finally knew that the vessel is operated by 24 hours working.
I was very nervous for meeting with European customers at first, but I really love this job at present and always ready to fly to them.

DAIHATSU DIESEL (EUROPE) LIMITED.
TECHNICAL SERVICE DEPT

TANABE KENSHI

After joined the company, I was worked in various department, such as engine design, engine outfitting design, and service department. I am now responsible for technical service in London as an engineer.
The old engine called PS-26 (Daihatsu Model) which is more than 30 years still keep the top share of running engine in U.S market. I was impressed that many old vessels are still operated and the people take care of the engine.
My first job of service department is forgettable. That is replaced work of the control device. When I visit the ship, the control device for replacing has not been arrived at the vessel yet. After the getting the parts, I somehow finished the replacing work at the night. I had to stay in the ship because of storm. When I had breakfast in the ship next morning, the ship's captain came and said to me 'The engine you repaired was emergency stopped again at midnight.' I could not have breakfast at all and I went to engine room immediately for investigation and repairing.
I clearly remember the scene of above still now.

DAIHATSU DIESEL (EUROPE) LIMITED.
TECHNICAL SERVICE DEPT.

OTSUBO YUKIYA

My job was working in shop bench of the factory before delivery at first; I always drank beer with senior worker after the work. I became good at drinking at present because of the experience.
After that, the more the number of engine delivery was increased, the more I was busy and acquired the knowledge.
Then I transferred to service dept. and went to various sites for installing and supervising.
Especially I remember impressively working in Tuvalu for 5 months. That was first time for me to do from the delivering engine to commissioning engine on site. It was very hard circumstance, but I accomplished the project with many supports from other company. I enjoyed barbecue in other island when the work was off.
I have many chances to meet customers in London. I try to study English harder because I would like to be able to speak in English. I would like to have a great knowledge as Daihatsu engineer by visiting many vessels as well.

DAIHATSU DIESEL (SHANGHAI) CO.,LTD.
SERVICE DEPT.

HONMA TAKAHIRO

After working in the shop bench of factory, I moved to local company in Shanghai as a service engineer after studying Chinese for 2 years as a trainee.
I can talk to customers in Chinese now and I realize how language is important.
It is not easy to talk in Chinese, but I always try to communicate with local staff or shipbuilder in Chinese.
The is a custom to drink with customer as one of communication in some area, I drank 3 bottles of Chinese wine (alcoholicity : 43℃) by bottoms up with ship owner. Of course, I tumbled on the floor... It could be a wonderful memory. Sometimes Japanese thinking and consensus is not understood by Chinese people. It is important to know their culture and let them take good part of Japanese mind. I would like to act an intermediary between Chinese and Japanese company.

DAIHATSU DIESEL (ASIA PACIFIC) PTE.LTD.
SERVICE DEPT.

HANATAKA RYOSUKE

I can not forget the episode at the repairing work of 8 DK-36 for my 10 years' career. When I nearly finished the work, the some necessary parts were not on board. I looked for them with 2nd engineer but we could not find them for a while. At that time some wooden cases were loaded on board, I checked them with 2nd engineer, but other parts name were stated on the case. After opening the cases for confirmation, the necessary parts were found in the cases. We hugged with great pressure. Then we restarted the repairing work and finally completed the work.
I should have checked the delivered parts carefully then, I do always check the delivered parts before working from that time. I thank 2nd engineer very much still now.

(Rightmost)

DAIHATSU DIESEL (AMERICA), INC.
SERVICE DEPT.

TAKANASHI SOTARO

"I'd been working for service department at DDK Japan 2 years and relocated to U.S.A in May, 2009. >
Most impressive experience at DDK is that hand carrying the parts to Ecuador. One of our customer in Europe requested us to hand carry the parts of the engine which had problem and stopped.>
They need the parts so urgently and there was no way to make the do except hand carrying.I left our office only with my passport. Picked up the parts and bought a toothbrush at the airport and flew to Ecuador. Flying more than 20 hours, I finally got to the land of Ecuador with some excitement. Unfortunately, the excitement was blown away instantly. The airline company lost the parts.
I must looked strange because I was claiming loudly at the airport counter wearing winter cloth in mid summer. It was impressive but painful experience. What I learned in service dept. is to response the need of customers immediately especially in the case of accident situation. I devote myself not only to detailed response after accident, but also supporting customers to prevent the accident."